terms and conditions

If you would like to purchase something from Altiplano, we are pleased to offer a wide selection of Altiplano products and from other vendors (lifestyle section) online.

 Payment options

Altiplano accepts Visa, Master Card, Discover & American Express.

We ship worldwide via UPS or USPS (depending on location, contact us for more information). Please note that regular 1st class mail is not trackable and if you choose this option we can NOT be responsible for lost packages. Priority and Express mail, as well as all UPS packages, are trackable.

Returns and exchanges

If you are not completely satisfied with your purchase, it can be returned within 14 days for a full refund or exchange. Shipping charges are non-refundable.

Please call our customer service number 800-258-4044 for a Return Authorization (RA) number.

All returns should be accompanied by a copy of the original invoice and the RA.

Privacy and Security

Altiplano is committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please contact us at 800-258-4044 or via email at info@altiplano.com

Whether you shop with Altiplano online or through our wholesale catalog with a phone order, we're committed to your personal security and privacy. Any information we collect is used to make your future visits more worthwhile.

If you have given us your email address, we will send you order related and promotional emails that will be of interest to you. You can be rest assured that we will not sell or rent your email address to other companies. Let us know if you would ever like to be removed from our email list.

Ordering from altiplano.com is safe and secure, we use the most current technology to protect your information as it travels over the internet.

We appreciate your business and we will respect your privacy and personal information as if it were our own.

If you would like to see all the details of our policy, please read on.
Information Collected
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
  • Place an order from our catalogs or on our website
  • Return an item or make an exchange
  • Inquire about our services
  • Request a catalog
  • Receive a gift package
  • Create an account at altiplano.com
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database.

Information Usage
When you place an order or make a purchase from Altiplano, we will use your personal information to process your order, send you emails to confirm your order, or to contact you via phone, postal mail or email if we have other questions regarding your order or purchase.

When you place an order, make a purchase or save your information online, we will use your email and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online or over the phone), we may use your personal information to send you emails, postal mail, or telephone (including text messages) regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via email, postal mail, or telephone to learn more about your shopping preferences. We may also contact you via email, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.

You will always have the choice not to receive marketing information or calls.

To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Information Shared with Others and Your Privacy Rights
In order to serve you better, we may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Altiplano.

From time to time, we make our mailing list (names and addresses only) and general shopping activity available to carefully screened companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose. If you prefer that we do not share any information with these companies, please contact us as outlined in the "Your Choices" section below.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Altiplano, please contact us at the phone number shown below. If you no longer wish to receive our marketing related email from us, unsubscribe using the link provided in each edition of the email.

Please also note that when you purchase from us, we will continue to confirm your order by email. In addition, we may also need to contact you via phone, email or postal mail with other questions regarding your order.

If you do not want to receive mailings from other carefully screened companies, please contact us at:
42 Elliot St

Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

Cookies and Pixel Tags
A cookie is a small data file that is stored by your web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you. We may also use pixel tags – tiny graphic images – to better understand the experience our customers have while on our website.

For example, we may use cookies and/or pixel tags to:
  • Remember what items are in your Shopping Bag
  • Recognize you when you return to our website
  • Expedite checkout if you have created an account at aliplano.com
  • Study how our customers navigate through our website
  • Measure the effectiveness of searches you may do on our site
  • Send you email in a format you can read on your computer

We also may contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Altiplano.

How We Use Email
When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at Altiplano, you may receive an email confirmation and an email with package tracking information. When available, recipients of our electronic gift certificates will receive an email notifying them of the gift and instructing them how to redeem it.

It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each edition of the newsletter or by contacting us as defined in the "Your Choices" section above.

Links to Other Sites
We may provide links on our website or in our emails to other sites we think you might find of interest. These sites operate independently of Altiplano and have established their own privacy and security policies. For the best online experience, we highly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at 800-258-4044 or via email at info@altiplano.com. To protect your privacy, we will need to validate your identity before you update or review your information.

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog or create an account on our website, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site
Altiplano is concerned about the safety of children when they use the internet and will never knowingly request personally identifiable information from anyone under the age of 13.

Policy Changes
While it is not our intent to do so, we reserve the right to make changes to our privacy policy. We will post these changes on our website. We encourage you to review our privacy policy periodically.

For questions, comments or assistance, we invite you to contact us at info@altiplano.com or 800-258-4044